Draft v0.1 — 16 October 2026 — for legal review. This text is a draft and is not yet in force.
Refund Policy
When you can get your money back.
Duplicate payments
If you are charged twice for the same item, the duplicate is refunded in full once verified. Our system flags duplicate payments automatically.
Defective service
If a paid letter could not be generated or downloaded because of a fault on our side, or a subscription feature was unavailable for a significant period, contact support@getidenticore.com within 30 days for a refund or credit.
Other eligible cases
Unused individual letter credits may be refunded within 14 days of purchase. Subscription fees for a period already started are generally not refundable, except where required by law or under the cases above.
Upgrades and downgrades
Upgrades are prorated: unused time on your current plan is credited. Downgrades take effect at your next renewal, so no refund is due.
How refunds are paid
Refunds go back to the original payment method. Every refund is recorded with its reason and the approving administrator. Refunds do not affect documents already issued.